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Where It Matters In a Resilient, Fee-Based Business Model

Hampton by Hilton Ningbo Eastern New Town, China
Embassy Suites by Hilton Rockford Riverfront, Illinois
Home2 Suites by Hilton Page Lake Powell, Arizona

As our industry faced the most challenging year in its history, Hilton’s global footprint and perspective gave us an early look into COVID-19’s impact on our business. This insight allowed us to act quickly to ensure we were equipped to navigate the crisis. With a resilient business model, a strong balance sheet, a robust development pipeline and valued partners who take a long view of our industry, Hilton emerged from 2020 well-positioned for recovery with 96% of system-wide hotels open.

We expect Hilton to emerge from the challenges of the past year as a stronger, more resilient business that is even better positioned to deliver value in the years ahead.”

Kevin J. Jacobs
Chief Financial Officer &
President, Global Development

Global Growth & Regional

Through the pandemic, we continued to see positive growth across the portfolio, with net units up 5.1%, and our pipeline increasing to 397,000 rooms. New additions to our portfolio will be ready to welcome our guests, who are more eager than ever to travel and to create new memories and experiences.

  • Partnered with Resorts World on developing a $4.3 billion integrated resort in Las Vegas, the largest multi-brand deal in company history and first U.S. city to house all of our luxury brands
  • Grew our presence in Argentina with the opening of the Hilton Garden Inn Neuquén
  • Expanded Curio Collection in Mexico, with a hotel in San Pedro’s Valle Oriente
  • Welcomed the conversion of the Waldorf Astoria Monarch Beach Resort & Club
  • Celebrated the opening of Tru by Hilton Orlando Convention Center
  • Opened the Hilton Garden Inn Faroe Islands, the first internationally branded hotel on the islands
  • Revealed plans to bring Canopy by Hilton to South Africa, surpassing 10,000 rooms in the pipeline across the African continent
  • Celebrated our return to Abu Dhabi with the opening of Conrad Abu Dhabi Etihad Towers
  • Introduced Hampton by Hilton to Spain with the opening of Hampton by Hilton Alcobendas Madrid
  • Announced intention to double our portfolio
    in Portugal, with three new openings planned
  • Announced a significant new partnership with Country Garden, one of Asia’s largest developers, to develop over 1,000 Home2 Suites by Hilton hotels in mainland China
  • Surpassed 100,000 open rooms in APAC and opened our 300th hotel in China
  • Expanded our presence in India with Hilton Goa Resort
  • Signed second Hilton Hotels & Resorts branded hotel in French Polynesia with Hilton Tahiti
  • Launched our first Tapestry Collection hotel in Asia Pacific, the Hotel Resonance Taipei

Committed to Our Strategic Priorities

In the face of the COVID-19 pandemic, Hilton leadership re-prioritized its strategy to protect our people and our business, while pursuing strategic opportunities throughout the year. Through it all, we continued to lean on our four key strategic priorities – Lead with Our Culture, Win with Our Customers, Enhance Our Network Effect and Maximize Performance – but activated on them in different ways as we navigated the crisis and prepared for recovery.