We drive innovation by exploring and adopting new technologies and trends, aligning initiatives with our business strategy while streamlining operations to better support the people we serve.

At the core of this effort is our strong belief that any technology we implement must advance long-term strategy and benefit policyowners, financial professionals, and our team. To that end, we continue to make investments that help connect people, process, and technology, including productivity tools, machine learning, and the technology talent of the future.

Enhancing the Value We Deliver Through AI

Over the past decade, MassMutual’s sustained technology investments have laid a strong foundation for the exploration of emerging AI capabilities, including generative and agentic^{See footnote 43} AI. MassMutual’s purpose-driven approach to AI is driven by our long-term strategy and commitment to delivering value to our policyowners, guided by a strong governance and regulatory framework to ensure the responsible, compliant use of AI technologies.

As part of our efforts to continually improve customer experience and support financial professionals, we invest in AI tools that enable our teams and enhance processes, helping us deliver on our strategy and creating greater value for our customers. We support our team with AI training and upskilling opportunities ensuring that we remain at the forefront of this powerful technology. We have conducted a wide range of AI pilots that support our IT service and software development efforts, encouraging employees to responsibly engage with AI tools on a regular basis.

Prioritizing Responsible AI Use

Balancing rapid AI adoption with strong governance requires a principles-based approach. As such, we have implemented an internal risk assessment framework, aligned with the National Institute of Standards and Technology (NIST) AI Risk Management Framework, to ensure new technologies are built, deployed, and used in a compliant and ethical manner.

Our focus on data loss prevention, transparency measures, model monitoring, and more, help us proactively manage risks. Importantly, risk management is embedded within our integrated governance model, which encompasses data, AI, privacy, technology, and cyber domains to help ensure responsible innovation and our continued investment in emerging technologies.

Investing in the Future of Innovation

MassMutual continues to deepen partnerships and increase investments that support the advancement of emerging technologies, new startups, and tomorrow’s talent pipeline. While our investments help develop technologies worldwide, we also have focused support in our home state of Massachusetts to help advance the region as a hub for innovation.

Accelerating Innovation Through MassMutual Ventures

Through MassMutual Ventures (MMV), our multistage venture capital firm, we gain insights into new trends, technologies, and solutions in development across the world. Encompassing a team of investment professionals, former entrepreneurs, and operators with deep experience in starting and scaling companies, we invest across a range of growing sectors, including financial technology (fintech), enterprise software as a service, cybersecurity, health technology, and climate technology.

Mass Fintech Hub

Over the past four years, held

• 40+ programs and events attended by
• 5K+ participants

MMV continues to back companies that are transforming their industries. In 2025, MMV invested in 12 new companies, made follow-on investments to 19 existing portfolio companies, and made several secondary investments. Additionally, MMV expanded its partnership with Crane Venture Partners in 2025, with Crane now administering MMV’s Europe and Asia-Pacific funds totaling $450 million in committed capital and 40 portfolio companies.

Making Massachusetts a Global Fintech Hub

Through our partnership with MassChallenge, MassMutual has partnered with startups and talented entrepreneurs since 2018 to address real‑world challenges, such as fostering financial inclusion, ensuring education for all, and enabling digitalization.

Dedicated to positioning Massachusetts as a global fintech leader, the Mass FinTech Hub is a public‑private partnership uniting fintech, industry, public sector, academic, and venture capital leaders to empower startups for success. Co-chaired by Sears Merritt, Head of Enterprise Technology & Experience, the Hub hosts career fairs, mentorship programs, and bootcamps that attract and retain top fintech talent from both the local and global ecosystem.

MassMutual also hosted several events as part of Boston Fintech Week, which brought together more than 120 speakers and 3,800 registrants from 10 countries to explore and discuss how the industry is evolving today, given the rapidly changing technology landscape.

We also work to foster up-and-coming talent through mentorship programs and partnerships with area universities. For the second year, MassMutual partnered with Western New England (WNE) University for its Fintech + AI 413 Startup Launch Series as part of our three-year, $75,000 commitment to WNE, supporting economic growth and innovation across western Massachusetts.

43. Generative AI refers to AI that creates new content based on patterns it learned from existing data. Agentic AI operates with more decision-making, for example identifying an issue and then taking steps to resolve it.