What We Bring to the New Era...
- Names Known for
Cash Generation - Dining Concepts
Ready to Grow - Operational Base
Built for Leverage - Commitment
To Citizenship
We Bring an Ever-Evolving Operational Base
The collective expertise of our talented restaurant operations teams enables us to provide world-class service to over 1 million guests on a daily basis. As one of the world’s largest restaurant operating companies, we understand that to provide outstanding guest experiences, having top-notch support teams is vital for success. Operationally, our approach is to ensure we take full advantage of the collective experience, knowledge, leadership and dedication of our teams to consistently nourish and delight everyone we serve.
Employees of our Restaurant Support Center are focused
on ensuring our restaurant teams have what they need to
succeed every day.
Recently, we have taken steps to ensure that, in an ever-changing operating environment, we continue to have a high level of operational effectiveness. During the first quarter of fiscal 2013, we transitioned to a new operations leadership structure outside our restaurants that has our Senior Vice Presidents leading fewer but larger geographic divisions. While these leaders remain accountable for competitively superior execution in our restaurants today, with the changes we’ve made they are also now able to spend more time defining the operational changes, innovations and standards required to respond effectively to the elevated demands we know our guests will have tomorrow.
What provides our Senior Vice Presidents with more time to spend ensuring we win tomorrow is the addition of a new leadership position, the Managing Director.
Each of these leaders is responsible for 50 to 70 restaurants and is able to more proactively provide timely coaching and direction to our Directors of Operations, who each lead 7 to 10 restaurants.
The Specialty Restaurant Group
leverages Darden's supply chain
expertise to procure the most
basic to the most sophisticated
products.
The management structure within our restaurants has been refined as well. There is now a full-time, dedicated Staffing and Training Manager in each restaurant who is focused solely on ensuring the restaurant is fully staffed, employees are effectively trained and schedules are consistently aligned with the needs of the business. This enables the restaurant’s Culinary and Service Manager to focus exclusively on ensuring we consistently delight our guests with exceptional food and attentive service that exceeds expectations. We also created new full-time hourly roles within each restaurant to help the restaurant’s managers effectively
cover all shifts and that also provides more formalized paths to management for our highest-potential hourly employees.
We believe our enhanced operational structures, combined with the talent and experience levels of our restaurant operations teams, positions us well to elevate day-to-day operational excellence in our restaurants, respond more effectively to future guest demands and build an even stronger talent bench for the future.