We partner with 15 of the Top 50 most valuable
global brands.5
Thriving Client Partnership
Strong and Enduring
Client Partnerships
Assurant is a trusted partner to our clients, solving critical problems that are relevant to their customers so they can grow their business. Our clients include some of the most valuable brands at the center of the connected world. These industry leaders recognize our expertise and appreciate our ability to stay ahead of the curve. That’s why so many stay with us for decades and why our global partnerships continue to grow.
Differentiating Ourselves in the Connected World
Our clients choose Assurant for several reasons. The specialized nature of our services requires deep capabilities and expertise that take years to tailor and perfect. We live our commitment to spend time on what adds the most value. We have an impressive track record of delivering superior customer experiences and industry-leading net promoter scores. And we’ve demonstrated a proven ability to launch, scale, and even migrate large client programs. Above all, we have the talent to deliver. Our experienced and diverse teams around the world are growth-oriented, sustainability-minded, and have a deep understanding of our clients’ needs and their systems.
Global Connected Living
Connected Living is consumer focused. This business helps optimize the experience of more than 200 million customers through solutions that follow connected devices and home appliances throughout their life cycle, enabling our clients across 21 countries to increase the lifetime value of a customer. Assurant’s ability to capitalize on shifting customer needs and emerging growth opportunities like 5G, while focusing on sustainability, makes us a partner of choice.
We see Assurant as a great partner that will advise us how to integrate these services and help us to develop our new strategy in our device portfolio. We really look forward to working with Assurant in the upcoming years, because we believe in their competencies. We strongly believe, together with Assurant, we can create a win-win for our clients.”
— Dr. Torsten Brodt, Senior Vice President, Mobile Business, Deutsche Telekom
Our platforms are flexible, scalable and proven across the globe in multiple use case scenarios. It’s little wonder that when a large client wants to revamp their entire device experience, Assurant is the natural partner of choice.”
— Biju Nair, Executive Vice President and President, Global Connected Living, Assurant, Inc.
Global Automotive
Assurant is a market leader in the automotive business with meaningful scale advantages and significant long-term opportunities for growth, as illustrated by our 54 million covered vehicles. In 2022, we introduced enhancements to Assurant EV One ProtectionSM to meet the growing needs of electric vehicle (EV) owners with expanded benefits, including greater battery health transparency, more protection, and better value, making it a very consumer-friendly product. Our integration of products and services we acquired through The Warranty Group and AFAS dramatically reshaped our Global Automotive business and added long-term partnerships with several large clients.
We are delighted with Assurant’s outstanding performance in delivering a successful used car warranty program launch across 150 locations and maintaining consistent customer experience through continuous coaching and training. Their dedication and expertise have surpassed expectations, as evidenced by the remarkable 300+ percent increase in attach rate. It’s great for Lookers and Assurant to have such a successful and progressive partnership.”
— Duncan McPhee, Chief Operating Officer, Lookers Plc
We never stand still. Testing and learning in multiple countries allows us to pivot quickly and adapt our solutions and truly leverage the power of operating a global business.”
— Martin Jenns, Executive Vice President and President, Global Automotive, Assurant, Inc.
Global Housing
Assurant Global Housing is now comprised of two primary lines of business — homeowners, and renters and other. Within homeowners, through our lender-placed business, we play a critical role in the mortgage industry, monitoring more than 31 million mortgages for continuous insurance protection, and have strengthened our market position through decades of experience. We currently have partnerships with seven of the top 10 mortgage servicers and the majority of the leading U.S. banks.7 We offer our clients a comprehensive, end-to-end solution that focuses on compliance and customer experience while protecting our clients’ and their borrowers’ interests.
Our renters insurance business, with over 3 million policies, continues to lead the industry, providing solutions and services to four of the top five U.S. property management companies.8
Over the years, we’ve continued to see innovation from Assurant and efforts to ease the burden on our residents and property managers — enhancing their offerings and ultimately providing Greystar and our clients the peace of mind that their properties and assets are covered.”
— Gardner Rees, Senior Managing Director, Advantage Solutions, Greystar
Pennymac is thoroughly impressed with Assurant's proactive approach to implementing new processes that cater to our customer's needs. We enjoy working with such a dynamic team that prioritizes technologies that bolster our efforts and overall customer satisfaction. We're confident Assurant will continue to help us achieve success."
— Richard Strayer, Executive Vice President, Pennymac
For more than 40 years, we’ve protected homeowners, renters, lenders, and property management companies by creating world-class customer experiences and efficiencies based on our deep industry knowledge. Our market-leading position reflects our resiliency as a company to adapt to better serve our clients and customers.”
— Michael Campbell, Executive Vice President and President, Global Housing, Assurant, Inc.
Footnotes:
5 Source: World© 100 Most Valuable Brands in 2022 by Visual Capitalist.
7 Based on estimation of the top 30 mortgage servicers by loan count using actual Assurant client data and market intelligence for non-Assurant servicers. Sources include recent RFPs or information received directly from servicer contacts, industry publications such as reports from Inside Mortgage Finance, press releases, and earnings presentations.
8 As ranked by National Multifamily Housing Council based on units managed in 2022.
