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2017 Annual Review





Engaged and Empowered

When you put people first, good things happen. Ensuring that all our associates have a voice creates a culture that is open, transparent and empowering. We regularly measure associate engagement, and work to strengthen it, because we know it holds the key to buiding a better franchise.

Andrea K. Andrea


increase in associate engagement in the last five years


consecutive years Gallup
Great Workplace Award


An Essential Investment

Hiring driven and talented people is just the beginning. Our goal is to maximize our associates’ professional growth by providing access to training, development and new opportunities.

Miriam C. Miriam
In 2017

Nearly 1 million

hours of associate training

Almost 350,000

hours of training for new hires


learning events conducted

Max K. Max

Re-Imagining Service

Retail banking is changing, and so is our service delivery model. Now, in all our 1,406 full-service branches, we have transitioned to one banker job family. Our bankers are equipped to offer diverse services – from a home equity loan to a wire transfer. It’s a more efficient approach to serving customers, and Regions associates bring it to life.


of branch associates transitioned to one banker job family

Leigh Anne

Temkin Top-Ranked Bank for Customer Experience

Regions Banker Wes
with Mike, Ryan and Jeff
from SRM Concrete

Earning and Retaining Trust

Earning the trust of our customers is an essential element of our success. Our relationship with SRM Concrete – a major concrete supplier that has nearly doubled in size in just three years – is built on our record of exceeding expectations. Regions provides a wide range of financial services to SRM Concrete, including lines of credit and term loans, to support their strategic acquisitions.

Difference Makers in Our Community

At Regions some of our most meaningful contributions come outside the branch or office. Our “What a Difference a Day Makes” initiative gives associates paid time off to participate in hundreds of social service projects each year – like an Indianapolis program, through high-tech simulation, enables blind and visually impaired children to feel the joy of riding a bike. This and other community involvement can be found on regions.doingmoretoday.com.


volunteer hours


Our formula to build value?
Make banking easier for our customers. It’s an effort that takes every one of our associates. At Regions, we are focused on building the best team in our industry — men and women who are committed to their customers, their communities and each other.

Regions Bankers Christian W. and Steve H. with executives from CPSI. Regions Bankers Christian and Steve with executives
from CPSI.

As a Trusted
Partner with CPSI

Regions bankers are closely aligned with the business and strategic objectives of Computer Programs and Systems, Inc. (CPSI). It’s a leading player in a niche market: healthcare information solutions for rural and community hospitals. CPSI automates the clinical and financial operations of more than 1,000 hospital clients. Regions bankers partnered with the company on a recent major acquisition by leading a senior secured credit facility.

Working as a Team to Provide Family Legacy Planning

Identifying needs, evaluating options, collaborating to deliver customized solutions – Regions bankers take a team approach to family legacy planning. We bring together experts in wealth and lending advisory, trust services, wealth strategy and portfolio management to map a plan to ensure that family wealth lasts for generations.

Trust Advisor

Wealth Strategist

Portfolio Manager

Wealth Advisor

Lending Advisor

As an Investor in Affordable Housing

Regions’ commitment to community investment can be found across our 15-state service area – by supporting nonprofit projects and through a major investment in affordable housing investments. Last year, affordable housing closings totaled nearly $300 million, as we partnered with projects like the Woodlawn Foundation’s Wood Station community in Birmingham.

Regions Bankers
Paul and Reed with
Woodlawn Foundation
Director, Joe

By Giving Customers Choice on How To Connect

Customers want choice and convenience to connect with us. Each year, more than 85 million calls come into our contact center supported by customer service agents like Adrian. Customers also utilize our growing channel through video bankers. And customers log into our mobile and online banking website over half a billion times a year.

Contact Center
Video Banker
Mobile Banking

And Offering Customers Greater Control, Safety and Security

Enhancing the security of transactions has never been more important. That’s why we recently introduced LockIt™, a new digital tool in the Regions mobile app that gives customers greater control over how their Regions debit, credit and prepaid cards are used. LockIt™ lets users turn on, or off, authorizations for card transactions in real time, including online, ATM and in-store transactions.


How do we make banking easier and
deliver next-level performance?

By connecting with customers, understanding their personal and business needs, and offering solutions aligned with their unique requirements.



“At Regions we have a clear, actionable plan to grow value for all our stakeholders – to enhance our ability to serve our customers, further strengthen our financial performance, create a high-performing engaged workforce and support the communities we serve.”

Grayson Hall
Chairman and CEO