2017 Annual Report

Waldorf Astoria Beijing
Arizona Biltmore A Waldorf Astoria Resort
Conrad Seoul
La Quinta Resort & Club Waldorf Astoria Resort
Conrad Dublin

Our People

The Most
Hospitable
Company
In the World

Every day our Team Members bring our purpose to life with hard work, extraordinary service and passion for hospitality. Together we have created an outstanding culture that is built on the foundation of being the world's most hospitable company, creating heartfelt experiences for guests, meaningful opportunities for Team Members, high value for owners, and a positive impact in our communities.

We provide our Team Members a great place to work by offering great environments, great careers and great rewards. 380,000 Team Members* strong, Hilton is committed to providing each person diverse opportunities to support personal and professional growth.

We empower our Team Members to build their skills and take active roles in shaping company policies. Through initiatives such as the Global Hilton Team Member Survey, Hilton University, and award-winning recognition programs, we aim to ensure Team Members feel appreciated and connected to something meaningful.

Learn how our team spreads the light and warmth of hospitality to approximately 160 million guests every year.

The Heart
of Hilton

As a global hospitality leader, Hilton makes approximately 160 million guests’ lives brighter every year. Learn what working for Hilton means to our dedicated Team Members.

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Hotel Skyler Syracuse, Tapestry Collection by Hilton

We Are Hilton We Are Hospitality

OUR VISION

To fill the earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.

OUR mission

To be the most hospitable company in the world – by creating heartfelt experiences for guests, meaningful opportunities for Team Members, high value for owners and positive impact in our communities.

OUR values

HOSPITALITY
We are passionate about delivering exceptional guest experiences.

INTEGRITY
We do the right thing, all the time.

LEADERSHIP
We are leaders in our industry and in our communities.

TEAMWORK
We are team players in everything we do.

OWNERSHIP
We are the owners of our actions and decisions.

NOW
We operate with a sense of urgency and discipline.