2019 Corporate Responsibility Report

Engagement Initiatives

We drive innovation, growth, and improvement by encouraging each and every member of the Discover team to bring their ideas, passion, and commitment to everything that we do. This is how we play to win, how we get better every day, and how we succeed together.

In addition to engaging employees through high-quality work, we believe employee engagement is based on trust, integrity, two-way commitment, and communication between an organization and its employees. This in turn creates conditions in which employees can achieve their potential and deliver higher levels of customer satisfaction.

Employee Engagement Survey

We take a year-round approach to creating, driving, and improving engagement. This approach encourages shared ownership for engagement by everyone, everywhere, every day. We call it our Employee Value Proposition (EVP). With a consistent focus, employees feel empowered to contribute to their individual engagement and overall work experience. A variety of experiences drive engagement, so it’s important for us to capture feedback about engagement levels to help us build on our strengths and identify areas where we could do better. This practice is another reflection of our culture of continuous improvement.

In 2019, our employee engagement scores outperformed industry benchmarks for the fifth consecutive year, highlighting the success of our EVP.

Overall, employees told us that they’re motivated to help the company succeed and are optimistic about the future. We also have learned that employees want us to stay committed to our values, build upon our inclusive culture, and continually show how their work contributes to company goals so they feel connected to our success.

Employees See a Brighter Future for Discover

Highlights and key takeaways from our Employee Engagement Survey

Employees feel:

  • Connected to our values
  • Motivated to help the company
  • Positive about leadership
  • Optimistic about their futures
    at the company
  • They know how their work contributes to company goals
  • Encouraged to identify problems
  • Good about opportunities for career growth and development
  • They work in an inclusive environment
50%
of employees hope to stay with Discover indefinitely.
Engagement Category SCORE1
Sustainable Engagement 84
Career Development 82
Collaboration 78
Communication & Change 71
Decisions & Operating Effectiveness 75
Inclusion 90
Innovation 83
Leadership 84
Manager Effectiveness 85
Quality & Customer 79
Risk Management Culture 88
  1. Percent of employees giving a favorable score.