Walmart U.S.
Stores that are clean and easy to navigate, service that is helpful and friendly, relevant brands that are in stock, checkout that is fast and efficient – these are the ingredients of a great Walmart experience. Across our U.S. fleet, we’re making big improvements in processes and technology, focusing on the retail fundamentals that result in a great customer experience.
Appealing, high-quality fresh food is key to driving store traffic. As we work to improve store operations, enhancing the quality of our fresh offering is a key focus. We’re emphasizing the basics – with better processes at every step of the supply chain – from farm to fork. We’re also expanding our assortment of organic foods, healthy snacks and easy-prep meals.
Throughout Walmart’s history our people have made the difference. That’s why we’re investing approximately $2.7 billion to raise wages, increase training and expand opportunities for our U.S. associates. We’re putting more highly engaged store associates closer to customers. We’ve added more than 8,000 new department managers and empowered them to be great merchants. These changes are helping us recruit and retain a motivated, customer-centric team.
World-class e-commerce requires world-class distribution and fulfillment capabilities. We provide online shoppers with options – home delivery or in-store pickup as soon as today. To ensure that customers get items quickly, efficiently and in whatever way is most convenient for them, we’ve expanded our fleet of highly automated, next-generation fulfillment centers in Texas, California, Georgia, Pennsylvania and Indiana.
Supercenters are strong and profitable, providing customers one-stop shopping with a broad assortment at everyday low prices. We’re enhancing them to meet evolving customer needs through a better fresh offering, e-commerce integration and expansion of Store Pickup and Online Grocery. Customers appreciate Neighborhood Markets for their convenience and access to fresh food, fuel, pharmacy and e-commerce order pickup. We’re focused on refining processes and selecting quality locations to improve
their profitability.
Order groceries through our website or mobile app and pick them up whenever it’s convenient – what could be better for today’s busy families? Customers love Online Grocery and it attracts new customers who on average purchase a bigger basket. We’ve expanded Online Grocery to more than 150 locations across more than 20 U.S. markets. And, we continue to grow. It’s another great example of how only Walmart can deliver seamless shopping at scale.
