Protecting business, employee, and customer information is a top priority at Discover. Identity fraud cost U. S. consumers $5.9 billion in losses in 2021, with reports of identity theft more than doubling since 20191. We continue to help protect our customers against identity theft and fraud, continuing to expand our suite of services to help protect a broader group of consumers combat identity theft and fraud.
Discover provides free monitoring for millions of cardmembers. Once activated, we'll monitor thousands of Dark Web sites for their Social Security Number and monitor their Experian® credit report every day and alert them when a new account shows up or if anyone pulls their credit.2
We also offer Identity Theft Protection, a fee-based service that monitors participating customers’ personal information online and at three major U.S. credit bureaus, alerts customers when suspicious activity is detected, and provides access to specialists to resolve issues. This affordable and comprehensive protection product works hard, offering benefits such as:
- Credit balance, limit and utilization alerts.
- Identity verification alerts.
- Monitoring for up to 10 children.
- Monthly three-bureau credit activity summaries.
Cybersecurity supports Discover in becoming the leading digital bank and payments partner by protecting employee and customer data. The Cybersecurity strategy is designed to guide the company in safeguarding the confidentiality, integrity, and availability of information assets. The Company recognizes the National Institute of Standards and Technology (“NIST”) definition of Information Security as being the protection of information and information systems from unauthorized access, use, disclosure, disruption, modification or destruction.
Liability Discover's $0 Fraud Liability Guarantee means
you're never responsible for unauthorized
purchases on your Discover card account.
*An “unauthorized purchase” is a purchase where you have not given access to your card information to another person or a merchant for one-time or repeated charges. Please use reasonable care to protect your card and do not share it with employees, relatives, or friends. Learn more at Discover.com/fraudFAQ.
Discover Freeze it®
If customers are concerned that they misplaced their card, Discover Freeze it® allows them to freeze their accounts in seconds from the Discover mobile app or online. The service acts like an on/off switch. While cards are frozen, purchases, cash advances, and balance transfers will be stopped.
*When you freeze your account, Discover will not authorize new purchases, cash advances or balance transfers. However, some activity will continue, including merchant-indicated recurring bill payment, as well as returns, credits, dispute adjustments, delayed authorizations (such as some transit purchases), payments, Discover protection product fees, other account fees, interest, rewards redemptions and certain other exempted transactions.
Discover has the following three strategic cybersecurity priorities that guide our activities and support ongoing management of cybersecurity risks in alignment with our regulatory requirements and business objectives. They include: