2020 Corporate Responsibility Report

Employee Engagement

We strive to be the best place to work for the 18,000+ employees who come each and every day to provide the best experience for our customers and help contribute to brighter financial futures for everyone.

We offer high-quality jobs that are well paid and provide meaningful, engaging work from day one. Like all large modern companies, Discover is a major employer of technology talent, which enables us to drive profitability through the deployment of innovative and efficient technology solutions.

Discover operates 100 percent of our call centers in the U.S., which we believe is a distinct advantage in providing superior customer service and attractive salaries and career opportunities to our employees. As one of the most recognized brands in digital banking and payment services, Discover also employs a variety of general business professionals.

It’s essential for us to stand out as an employer of choice as demand for talent remains high across sectors. We have an exciting story, one that’s guided by innovation and improvement, with a relentless focus on meeting customer needs. We provide an inclusive work environment with opportunities for all employees to thrive. Most importantly, this includes offering employees the chance to develop professionally and further their careers at Discover.

Discover Behaviors

Discover is focused on helping even more people achieve brighter futures. That’s an invitation to dream bigger for our company, for our business units, for our team, and for ourselves. One of the ways we can help millions more consumers enjoy a brighter financial future is by improving every facet of our business, including how we engage with our work and each other every day. Our new Discover Behaviors define the expectations we should all have of each other as we seize the opportunity that lies ahead.

The Discover Behaviors describe a common way for all 18,000+ of us to work, regardless of role, business unit, or level. They go beyond framing expectations, setting goals, and rating performance to define how we build value, collaborate, and communicate. The Behaviors reflect our values and incorporate the principles that drive our focus on continuous improvement and innovation. The Discover Behaviors ensure we work as one team to achieve even higher levels of success.

Employees are responding favorably, saying the Discover Behaviors are exciting, engaging, relevant, unique to Discover, and modern, among other things.

2018-19 Workplace Awards

Discover has been recognized as a best place to work in each of our locations. We’re honored to have received several awards for our efforts to create a thriving, inclusive workplace.

National

  • Achievers—2019 50 Most Engaged Workplaces
  • Asia Society—2018 Best Employer in the category “Promoting Asian-Pacific Americans into Senior Leadership Positions”
  • Asia Society—2019 Best Overall Employer for Asian-Pacific Americans
  • Asia Society—2019 Most Innovative Practices in the category “Asian-Pacific American Employee Resource Groups”
  • Asia Society—2019 Most Innovative Practices in the category “LGBT Asian Employees”
  • Computerworld—2018-19 100 Best Places to Work in IT
  • Employer Support of the Guard and Reserve—2018 Above and Beyond Award
  • Equal Opportunity Magazine—2018 Top
    50 Employers
  • Human Rights Campaign—2018-19 Best Place to Work for LGBTQ Equality (seventh consecutive year)
  • Indeed—2018-19 Top 50 Workplaces
  • Forbes—2018 Best Employers for Diversity
  • Forbes—2018 Best Employers for Women
  • Vault—2018 Best Financial Internships (Discover scored among the highest companies)
  • Vault—2018 Best Quality of Life Internships(Discover scored among the highest companies)
  • Women’s Choice Award—2018 Best Companies for Millennial Women

Arizona

  • Indeed, Phoenix—2018 Top-Rated Workplace
  • azcentral.com—2018-19 Top Companies to Work for in Arizona

Delaware

  • Delaware News Journal—2019 Top Workplace (Benefits)

Illinois

  • The Chicago Tribune—2018-19 Top Workplace
  • Indeed, Chicago—2018 Top-Rated Workplace

Ohio

  • Columbus CEO Magazine—2018-19 Top Workplace

Utah

  • The Salt Lake Tribune—2018-19 Top Workplace