Stakeholder
Engagement

Stakeholder Engagement

We believe that engaging with our stakeholders should be a long-term, ongoing, and two-way communication process. We proactively seek out mutual learning opportunities with stakeholders that allow us to exchange information about our respective viewpoints, strategies, and practices.

The following chart sets forth some of the methods we use to engage our stakeholders, as well as a non-exhaustive listing of compelling topics we regularly discuss during our engagements with our stakeholders.

Stakeholder	How We Engage	Engagement Topics
Stakeholder: Shareholders	How We Engage: Corporate governance events Investor Day Director-shareholder engagement Board presentations from shareholders Sell-side sponsored conferences Roadshows Investor visits Quarterly earnings calls Annual shareholder meeting Virtual and in-person meetings Outreach calls Update emails	Engagement Topics: Financial performance Strategy Executive compensation ESG Human capital management Climate change Diversity, equity, and inclusion
Stakeholder: Customers	How We Engage: Personal banking relationships Internal and external customer surveys Digital banking channel Social media Centralized Customer Complaint Program Annual event with Board at off-site meeting Selected quarterly client events	Engagement Topics: Customer access to banking solutions Fair and responsible banking product needs, characteristics, and limitations Financial literacy ESG
Stakeholder: Associates	How We Engage: Engagement surveys Conversations with Clara, transparent dialogue on diversity, equity, and inclusion hosted by our Head of DEI Regions Edge™ learning and development system Intranet site Monthly discussion guides for managers to share information with teams Business group newsletters Company-wide meetings led by our CEO Office of Associate Conduct Better Life Award Regions Dependent Scholarship Program Evergreen Week, a week dedicated to showing management’s appreciation of associates Matching Gifts Program Report It! Hotline and online portal United Way giving Doing More Today® website focusing on Regions’ community engagement Regions Alerts, email notifications of changes in organizational information Share the Good® What a Difference a Day MakesSM Annual event with Board at off-site meeting	Engagement Topics: Customer banking needs and satisfaction Access to banking Fair and responsible banking Product needs, characteristics, and limitations Financial literacy
Stakeholder: Regulators, Policymakers, State and Federal Legislators, and Agencies	How We Engage: Management meetings and briefings Management and committee reports Targeted exams Continuous monitoring meetings with management Management and committee report submissions Responding to proposed rules through comments during the notice-and-comment rulemaking process	Engagement Topics: Capital planning and positions Liquidity management and positions Governance and controls Regulatory compliance Trade association engagement on legislation and regulatory policy Legislation and regulatory policy Risk management (Credit, Model, Operational, etc.)
Stakeholder: Communities and Nonprofit Organizations	How We Engage: Funding support of community programs and initiatives Volunteer, community service, and board membership by associates Relationships with local market executives and bankers Partnerships with local community relations officers and community development managers Collaborations with Regions’ Disability Services and Outreach Manager and Regions’ Service Members and Veterans Affairs Manager	Engagement Topics: Economic and community development Education and workforce readiness Financial wellness Disaster relief and recovery Diversity, equity, and inclusion

Corporate Governance Forums and ESG Outreach

Regions engages with shareholders through our involvement with and participation in corporate governance and ESG organizations, such as:

Throughout the year, Regions engages with third-party ESG rating organizations; standards-setting organizations, such as SASB and CDP; and proxy advisory firms. Each of these stakeholders plays an important role in our governance strategies, initiatives, and disclosures by allowing us to engage with them on ESG best practices in each of these areas.

Regions also seeks continuous improvement in our practices and disclosures through our relationship with Ceres. Ceres is a sustainability nonprofit organization that works with investors and companies to build leadership and drive sustainability solutions. We were accepted to Ceres’ Company Network in 2019. Since that time, as a Company Network Member, we have had the opportunity to gain valuable insights into ESG best practices, stakeholder expectations, and other ESG-related guidance through Ceres’ in-house expertise. Most recently, we consulted Ceres on our environmental and social risk management initiatives.

Director-Associate Engagement

The Board and management set a “tone at the top” that is characterized by, among other hallmarks, open and transparent communications across all levels of the Company. Throughout the year, Directors interact with associates in a variety of ways, and the Company regularly provides specific opportunities for Director-associate engagement. For example, associates regularly attend and present at Board and committee meetings to provide subject-matter expertise and additional insights into items being discussed. In addition to the Board and committee meetings, small group meetings or one-on-ones are arranged with associates without executive management present to discuss topics of interest to Directors. Associates also regularly attend the Board dinners and breakout sessions that typically coincide with quarterly Board and committee meetings.

Throughout their tenure, Directors are encouraged to visit various Regions facilities, including the Regions Operations Center, and to meet with associates. This provides Directors with the opportunity to observe the customer experience in action, as well as operational processes and, most importantly, to interact directly with our associates. In October, the quarterly in-person Board and committee meetings are typically held in a different city throughout the Regions footprint, together with customer events. These off-site meetings and events provide the Directors with another opportunity to interact directly with associates, as well as customers within our footprint. In addition to these arranged interactions, all Board members have full and free access to contact and meet with any Regions associate.

Finally, the independent Chair of the Board sends an annual memo to the Executive Leadership Team reminding them that they may speak directly and confidentially to the Board regarding any substantial concerns that are irresolvable among management.

During 2020 and 2021, certain of these activities have been temporarily paused to better enable safer environmental conditions for our associates and Directors. It is our hope that many or all of these activities will be able to resume as the COVID-19 pandemic subsides and/or vaccines are deployed.