Leadership Q&A

The newspaper industry is going through a lot of change right now as readers have more distribution options, such as the Web and mobile devices. How does this impact Cox Newspapers?

Readers' preferences continue to change, and Cox, like other newspaper companies, has certainly felt the effects of this shift. We've had to adapt, sometimes in challenging ways. Today, this means producing not only our traditional newspaper print product, but also providing other distribution platforms. Our focus is on being our audience's trusted local news brands, regardless of the distribution method.

Doug Franklin — Executive Vice President, Cox Newspapers

How is your newspaper adjusting to industry change, while staying connected to its customers?

Customer service used to be something we were simply proud of; today it is absolutely critical to our survival. Few industries are changing more than newspapers. Our customers, and particularly their children, are leading that change, and we have to tune in to what makes them tick like nothing we've ever done before. What used to be all printed content must now be delivered on computers, PDAs, cell phones and all the many applications available on each. The changes are challenging to our traditional business model, but our advertisers are depending on us to get it figured out and keep them connected with the market.

Alex Taylor — Publisher, The Palm Beach Post